Shipping
** Free Shipping for Order over $120* within Australia Metro Area (Excludes certain Formula ranges and bulky size items).
Dispatch times: Within 3 to 4 business days.
Delivery times:
How long will my order take to arrive?
*Please Note: Free Shipping only progresses by Standard Shipping Method.
|
Shipping Method |
Cost |
Total Delivery Time |
|
Express eParcel
|
Minimum Order $30
|
1- 3 business days. |
|
Standard - National Shipment
|
No Minimum Order
|
5 - 7 working days, up to 10 working days to Western Australia. |
What if my order hasn't arrived in the estimated time?
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
Who will deliver my parcel?
Your parcel will be sent via Australia Post (Express), Sendle and Fastway.
How to track your parcel with Australia Post:
1. You'll find your tracking number under "Tracking Number" in your shipment confirmation email.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries, you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at support@pillplus.com.au.
How to track your parcel with Sendle:
1. You'll find your tracking number under "Tracking Number" in your shipment confirmation email.
2. Enter this tracking number at https://try.sendle.com/en-au/tracking
For parcel enquiries, you can contact Sendle by clicking here.
If you have been through these processes and still cannot locate your parcel, please email us at support@pillplus.com.au.
How to track your parcel with Fastway/Aramex:
1. You'll find your tracking number under "Tracking Number" in your shipment confirmation email.
2. Enter this tracking number at
https://www.aramex.com.au/tools/track/
For parcel enquiries, you can contact Fastway Couriers by clicking here.
If you have been through these processes and still cannot locate your parcel, please email us at support@pillplus.com.au.
Ways to ensure you don't miss your delivery:
Our deliveries with our third-party courier partners are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").
If your parcel is being delivered with our same-day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.
What happens if an item I ordered was out of stock?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected on your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at support@pillplus.com.au.
Returns:
If you'd like to return an item to us, please view our Returns Policy here.
